How much does certified translation cost?

Certified translation is $30 per page. Each page includes a signed Certificate of Accuracy accepted by USCIS and all U.S. immigration authorities. Standard delivery is 4 business days. Optional add-ons include notarization (+$25), rush 24-hour delivery (+$20), and printed hard copy shipped via USPS (+$15).

Is Trusty Translate's certified translation accepted by USCIS?

Yes. Our certified translations include a signed Certificate of Accuracy that meets the requirements set by USCIS (U.S. Citizenship and Immigration Services) and all U.S. immigration courts and consulates.

How long does translation take?

Standard turnaround is 4 business days from receipt of your document and payment. With the Rush add-on (+$20), your translation is delivered within 24 hours.

What documents do you translate?

We translate birth certificates, marriage certificates, divorce decrees, diplomas, transcripts, police records, passports, driver's licenses, bank statements, and any other official document needed for U.S. immigration. We accept PDF, DOCX, JPG, PNG, and TXT files up to 20 MB.

What languages do you translate from?

We translate from Portuguese (Brazilian and European) and Spanish into English (U.S.). All translations are performed by native-speaking, certified human translators.

Do you offer notarization?

Yes. Notarization is available as an add-on for $25. A notary public places their official seal on the completed translation, which is often required for legal proceedings in the United States.

Can I receive a printed copy by mail?

Yes. For an additional $15 we will print your certified translation and mail it to any U.S. address via USPS. Digital delivery (PDF by email) is always included at no extra cost.

Is my document kept confidential?

Absolutely. Your documents are encrypted in transit (TLS 1.3) and at rest (AES-256). Only your assigned translator has access. All translators sign a strict NDA. Documents are permanently deleted within 30 days of delivery.

Privacy Policy — Trusty Translate

Overview

Trusty Translate (“we,” “our,” or “us”) operates trustytranslate.com. This Privacy Policy explains what information we collect when you use our website and translation services, how we use it, and what choices you have.

We built this service for people who need to translate sensitive documents — passports, birth certificates, immigration records. We take that responsibility seriously. We collect only what we need, protect what we hold, and delete everything we no longer need.

What We Collect

We collect two categories of data:

Information you provide directly

Full nameOrder records and deliveryOptional

Email addressDelivery of your completed translationRequired

Phone numberContact you if we have questions about your documentOptional

Special instructionsFulfill translation preferencesOptional

Uploaded documentsPerform the translation serviceRequired

Information collected automatically

IP addressSecurity, fraud prevention, and country detection

Browser type & versionCompatibility and analytics

Operating systemAnalytics and error diagnosis

Pages visited & time on pageUnderstanding how users use the site (via Google Analytics)

Referring URLUnderstanding traffic sources

Screen resolutionLayout and performance analytics

Language preferenceServing the correct language version

Google Analytics

We use Google Analytics 4 (GA4) through Google Tag Manager (GTM container GTM-PK7XP3RZ) to understand how visitors interact with our site. This helps us improve page content, navigation, and performance.

What Google Analytics collects on our behalf

Pages you visit and the order you visit them

How long you spend on each page

What device, browser, and operating system you use

Your approximate geographic location (country and city — not your precise address)

How you arrived at our site (search engine, direct link, referral)

Events such as button clicks and form interactions

Google Analytics data is processed by Google LLC and stored on Google's servers, primarily in the United States. Google acts as a data processor on our behalf under its Google Analytics Terms of Service. Google may also use this data to improve its own products and services.

How to opt out

You can prevent Google Analytics from collecting your data by installing the Google Analytics Opt-out Browser Add-on. You can also disable JavaScript or use a browser extension that blocks tracking scripts. Note that opting out does not affect your ability to use our translation services.

We have enabled IP anonymization in Google Analytics, meaning your full IP address is never stored by Google — only a truncated version is used for geographic reporting.

Browser Data

When you visit our site, your browser automatically sends certain technical information to our servers. We collect and briefly retain this data for security, error monitoring, and service improvement purposes.

IP address

Used to detect suspicious activity, enforce rate limits, and approximate geographic region for language selection. Stored in server logs for up to 30 days, then deleted.

User-Agent string

The browser identification string your browser sends with every request. Used for compatibility monitoring and detecting automated bots. Not linked to your identity.

Request timestamps

The date and time of page requests. Used for security auditing and diagnosing server errors. Retained in logs for 30 days.

Referring page

The URL of the page you came from, if any. Used to understand traffic sources and improve our marketing. Processed by Google Analytics.

We do not use browser fingerprinting, canvas fingerprinting, or any other technique designed to track you across sites without your knowledge. Browser data collected automatically is used only for the purposes listed above and is never used to build advertising profiles.

Your Documents

Documents you upload are the most sensitive data we handle. Here is exactly what happens to them:

Upload

Your file is sent directly to Amazon S3 over an encrypted TLS connection. It never passes through our web server.

Text extraction

Amazon Textract reads the file from S3 to count pages and words for pricing. The extracted text is stored temporarily in our database to generate your quote.

Translation

Our certified translator accesses your document through a time-limited, access-controlled link. They read only what is needed to perform the translation.

Delivery

The translated document is sent to your email. Both the original and translated file remain in S3 under encryption.

Deletion

30 days after upload, all files — original, translated, and extracted text — are permanently and automatically deleted. No manual action needed.

We do not use the content of your documents to train AI models, build advertising profiles, or share with any third party beyond what is necessary to complete your translation order.

Cookies

We use a small number of cookies. A cookie is a small text file stored in your browser. Here is every cookie we set or allow:

CookieDurationPurpose

_ga2 yearsGoogle Analytics — distinguishes unique users

_ga_*2 yearsGoogle Analytics GA4 — session and user state

_gid24 hoursGoogle Analytics — distinguishes users within a 24h window

_gat1 minuteGoogle Analytics — throttles request rate

We do not set advertising cookies, social media tracking cookies, or cookies from third-party ad networks. We do not use cookie consent banners for strictly necessary cookies.

You can control cookies through your browser settings. Most browsers let you view, delete, and block cookies. Note that disabling Google Analytics cookies does not affect your ability to use our service — it only affects our ability to measure site usage.

Data Retention

Data typeRetentionReason

Uploaded documents30 daysFulfillment and re-delivery window

Extracted text (Textract)30 daysQuote generation and order records

Email address7 yearsLegal and billing records

Order metadata7 yearsAccounting and dispute resolution

Server logs (IP)30 daysSecurity and error diagnosis

Google Analytics data14 monthsGA4 default (configurable by us)

Stripe payment records7 yearsStripe's own retention policy

Your Rights

Depending on where you live, you may have certain rights over your personal data. We honor these rights regardless of your location.

Right to access

Request a copy of the personal data we hold about you.

Right to rectify

Request that we correct any inaccurate data we hold.

Right to delete

Request deletion of your personal data before automatic deletion occurs.

Right to portability

Request your data in a structured, machine-readable format.

Right to object

Object to our processing of your data for analytics purposes.

Right to withdraw

Withdraw consent at any time where processing is based on consent.

To exercise any of these rights, email privacy@trustytranslate.com with your request and order ID (if applicable). We will respond within 30 days.

Children's Privacy

Our Service is not directed to children under the age of 13. We do not knowingly collect personal information from children under 13. If you believe we have inadvertently collected such information, please contact us immediately and we will delete it.

Policy Changes

We may update this Privacy Policy from time to time. When we make material changes, we will update the effective date at the top of this page. We encourage you to review this page periodically. Continued use of the Service after changes become effective constitutes acceptance of the revised policy.