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We're here to help
Have a question about your translation, want to check an order status, or need help with a complex document? Reach us directly — we respond within one business day.
Email support
For all questions, orders, and document inquiries.
info@trustytranslate.comResponse within 1 business day
Order dashboard
Track your order status, download completed translations, and view payment history.
Go to dashboard →Business hours
Monday – Friday, 9 AM – 6 PM Eastern Time
Languages
We support English, Portuguese, and Spanish
Common questions
How quickly do you respond?
We respond to all email inquiries within one business day (Monday–Friday, 9 AM–6 PM ET).
Can I check the status of my order?
Yes — log in to your dashboard to see real-time order status, documents, and delivery links.
Can I make changes after I place my order?
Contact us as soon as possible. If translation has not started, we can usually accommodate changes at no additional cost.
Do you offer phone support?
We currently operate email-only to ensure a complete written record of every request. Most questions are answered within a few hours.
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